Troubleshooting · Small Businesses
Troubleshooting for Small Businesses
You don't need an IT department. You need someone who picks up the phone when the credit card terminal stops talking to the network. I keep small businesses running without the overhead of a managed-services contract.
What I usually find
- POS that drops mid-transaction
- Wi-Fi that can't handle the showroom and the back office at the same time
- Printers and scanners that nobody can find on the network
- VoIP calls that sound like they're underwater
- VPN to the home office that breaks every other Tuesday
- Nobody documented anything when the last person left
What I do about it
- Business-grade UniFi networks with separate guest, staff, and POS networks
- Proper switching, PoE, and cabling, not whatever was at Home Depot
- Remote monitoring so I know about an outage before your team does
- Vendor coordination with your phone, POS, and security providers
- Clear documentation so you're not locked in to me forever
Your team stops losing time to IT problems. You stop losing sales to a network that won't cooperate. Things just run.
Tell me what's slowing your business down.
Call or text. Tell me what's not working.